Icon Health and Fitness

Purchased an Epic View 550 Treadmill through Costco May 20, 2011. Costco was awesome; unfortunately, I cannot say the same about ICON Health and Fitness. I have called their custo...

Today I call ICON Customer Service 5 times and spent about 25-30 minutes each time waiting for someone to answer the call. One time I was able to get a guy on a phone but he acted...

First off, can never can a live person. I waited on phone for an hour and never got someone. Ordered a new console for our broken treadmill at the suggestion of their rep who said ...

I just spent 30 minutes on hold for pro-form customer service. Our company fixes fitness equipment and the parts are out of stock on the website and you cannot talk to anyone in s...

ProForm has the WORST customer service! They simply don't answer the calls and their products don't work! WORST WORST WORST ever! I bought a treadmill and a bike (very expe...

Ordered a very overpriced set of replacement brake pads for my Proform exercise bike through them. They messed up the order and sent one pad rather than two. When I called them I w...

I've known icon previously since 2007 as Universal Technical Services. They are horrible. Long waits on hold (some times an hour plus). Long delays on parts (up to 4 months). T...

Proform shipping is awful. I ordered a spin bike nearly 4 weeks ago and it still hasn't shipped. I sent an email after two weeks and was told it would ship out by Tuesday last ...

I purchased a Healthrider Treadmill as a Christmas Gift. I've been dealing with Icon Customer Service since January which so far has gotten me alot of frustration and little e...

I recently purchased Icon Fitness Tour de France indoor training bike. The advertising was very slick and product look cool. I was very excited at first. The trouble started soon a...

We purchased a Nordic Track Incline Trainer X3 and have had nothing but problems with the machine. Called in to ICON 11 times in 2010. The first tech they sent out asked if I had...

I bought a brand new elliptical in April 2011 and by the end of July ii was broken.I have had numerous visits by the service tech from ICON to try fix this and the serv...

I bought my Nordic track act classic in Jan 2010. within a year and a half, it has been operational about 6 of those months (and not perfectly at that) and I have had 6 visits from...

After waiting for months and I mean months approx. 3. ICON finally received the parts needed to fix the first problem with my brand new Proform Elliptical. Now once that problem wa...

I purchased the Gold's Gym Stride Trainer 380 almost 4 months ago. When I finally put it together, bushings and screws broke off and I could no longer use it. I contacted Icon...

Please Help, I have had it with ProForm. My Model number is PFTL99910.0 and Serial number BB540720341. I have extensive repairs attempted by the local service company not on...

I bought a Nordic Track X5i for $850 dollars and it is a piece of junk. The treadmill bounces around and makes squeaky noise when you run on it. The worst thing is that the the h...

Purchased a Nordic Track Elliptical, it arrived defective. It took two weeks before a technician arrived. I was told it was unrepairable and needed to be replaced. Two weeks later ...

I ordered a Proform 790E eliptical in early January from Proform.com after doing my research. I was not told that the machine was backordered and eventually ended up waiting two m...

I recently purchased a Proform treadmill in Jan. It was delivered in Feb, and after using it once, it would not turn on. I called Proform and they arranged a technician to come and...

Proform (Icon Health and Fitness) advertised it's ZT5 treadmill as having a Cool Aire fan feature on their website. When I decided on this treadmill because of this extra feat...

We bought a machine from ICon Fitness and waited for delivery, only to find they delivered it the wrong person, wrong city, wrong everything. Mistakes happen - I was understanding....

I ordered a NordicTrack Elliptical a few months ago, the Pathfinder. The machine itself provides a great workout. It is smooth at normal speeds, but if you get going at a fast pa...

I too received a damaged product and had delivery and assembly service. I waited a month for a new one (which compared to some of the others I have read was good). The second one...

I have had it with Icon Fitness. Long story short, I purchased an elliptical (ACT Pro) it came in damaged. After almost 3 months, I'm still screwing around with the company until...

I've never had worse customer service in my life. Purchased a ProForm treadmill in Nov '09 & purchased a year extended warranty for $89. On same day of purchase I received...

After completing research online and in stores, I finally decided on purchasing a Proform 790E Elliptical. I ordered it online directly from Proform which is an ICON Fitness brand....

I ordered a Nordictrack treadmill from Icon fitness the middle of Sept. I paid $239 for platinum delivery which includes bringing it into the room I chose and assembling it and hau...

I have requested for two weeks now for a warranty return from Icon Health & Fitness Co. I received a damage Pro form 690 LT on delivery from Amazon and send the Pro form 690 LT bac...

I have had my Stride Trainer 380 Eliptical from Icon Fitness for about 5 months. It has always been a little noisy after a couple of days of use. After 5 months of use my pedal a...