Icon Health and Fitness - Terrible Customer Service
I tried to cancel my order the day I placed the order.I was unable to speak with a customer service representative and was sent to a voicemail.
I didn't receive a follow-up call until the next day. Also, I sent an email and did not receive a response. For a large multi-brand international company with 2500 employees that level of customer service is inexcusable. After I finally talked to a rep they informed me of there horrible return policy.
It would cost me 1/4 of the price (restocking and shipping fees) of the product to cancel the order. I decided not to return the product because of the inordinate return price and schedule my local delivery.
When my local delivery didnt show up as scheduled, I called to learn that they charged my credit card for the return fees and didn't even credit me for the purchase.They are still trying to claim that I am wrong even though I talked to the shipping company and had a scheduled delivery setup.
More Review Details
You May Also Like
- "Ever since I joined Planet Fitness I was always approached by staff and Manager, Joshua Gass, and asked if I was training people. I responded, "No, I am just..."
- "I've been a member at Retro for years and have signed up my family members to..I Went to the Retro in Woodbridge cause I was in the area and unknown..."
- "I was going on beach bodies website to check out insanity! After checking everything over and filling out the order summary and payment information they started pushing more offers on..."
- "I was driving west bound in Chicago when I was struck from a careless driver who seems to have lost control of his motorcycle. He struck my vehicle from..."
- "My home address is 2788 Eton St, Myertle Beach , SC29579. My main entrance door seal came off already. Also my telephone jack was not installed at closing. I need..."
- "Carl the manager does not care about his residential clients. After 2 weeks of saying my lawn was dead, the manager, Carl, finally came out. He told me..."
- "Cheeecake factory is my favorite restaurant,one of the dishes i order is the cobb salad, today i brought my grandson in he was hot and uncomfortable so after dining in..."
- "Got vanilla gift card almost 2 months ago. It didnt work. I ttried to get refund from cvs first but they said i had to go to vanilla. Its..."
- "I paid thousands of dollars for lots of programs and education that I never got. He never even quit taking money each month out of my account until the..."