Icon Health and Fitness - Terrible Customer Service
I tried to cancel my order the day I placed the order.I was unable to speak with a customer service representative and was sent to a voicemail.
I didn't receive a follow-up call until the next day. Also, I sent an email and did not receive a response. For a large multi-brand international company with 2500 employees that level of customer service is inexcusable. After I finally talked to a rep they informed me of there horrible return policy.
It would cost me 1/4 of the price (restocking and shipping fees) of the product to cancel the order. I decided not to return the product because of the inordinate return price and schedule my local delivery.
When my local delivery didnt show up as scheduled, I called to learn that they charged my credit card for the return fees and didn't even credit me for the purchase.They are still trying to claim that I am wrong even though I talked to the shipping company and had a scheduled delivery setup.
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