Icon Health and Fitness
Reviews and Complaints
No replacement parts.
Good Products but Customer Service Sucks!!
- Lack of customer service
Preferred solution: Better communication for future customers and an apology for my frustrations and time.
Landon Benson is a ***
- Landon benson
Preferred solution: Stop sending Mr. Landon Benson a pay check and contact Utah State to revoke his diploma
Avoid ICON Fitness: Treadmill Never Delivered
BUYER BEWARE!
Preferred solution: Don't ship the treadmill because I will not accept shipment! Save yourself the trouble.
Icon Health and Fitness - Nordic Track Act Classic Review from Detroit Lakes, Minnesota
- Poor customer service
- Bad product
Icon Health and Fitness -- Terrible Customer Support
- No customer service or sales
Preferred solution: At least provide the $50.00 delay shipping that was offered - but the entire order should have been cancelled before you "shipped it".
Treadmill Review
Buyer beware!
Preferred solution: Full refund
Icon Health and Fitness - Bike Review from Binghamton, New York
WORST COMPANY I'VE EVER DEALT WITH!
So, I ordered an elliptical online on a Saturday from Proform. That same day, maybe an hour later, I decided to cancel my order.
I called the customer service number for ProForm and was told that no one there could help me, it's the weekend, and I needed to call the returns number on Monday. Around 10:00 on Monday morning, I called the returns number given. After being on hold for more than 45 minutes, I hung up. I was at work, figured they were busy and I'd try to call them again in an hour.
I tried to call them back, was promptly put on hold and again, no answer by ANYONE for over a half an hour. I promptly sent an email to customer service cancelling my order. Nothing had been sent out or done on my order, so it shouldn't have been a problem. A day later I get a response from a customer service person saying how great their deal on this was, I could get upgraded shipping, yada, yada, yada....I sent a response back saying, "No thank you.
Please cancel my order as I originally requested and send confirmation that this has been done. No response to my request....nothing. Then about an hour or 2 after that, that same day, I get an email saying, "Great news! Your order has shipped!" I again sent an email saying I cancelled my order, please confirm this immediately.
I don't want this! Nothing. After a few weeks or so, I get a call from the shipping company asking to set up a time for delivery, and I told them I was refusing delivery because I had cancelled the order....which I had, time and time again. So it was sent back.
I just now got a message from Icon Health trying to verify that I did not, in fact, want this equipment, to give them a call, and that there will be a return shipping charge. I tried to call them back and got a message that the number I was trying to call was not a valid number. What the *** is up with this company?!!! I CANNOT believe how difficult this company has made this whole thing.
I tried to stop the initial shipment of this equipment in the firstplace, so NO ONE would be out ANY money, and my request was totally ignored, both by phone AND email!!!
I will NEVER, EVER recommend anything by this company and will warn people everywhere to stay as far away from them as possible. I might even have to get a lawyer involved--absolutely ridiculous!!!
Very Poor Customer Service and Purchase Experience
ICON FITNESS WILL STEAL YOUR MONEY - STAY AWAY
Icon Health and Fitness - Refund Review from Montgomery, Alabama
Customer service receptionist was rude, condensending an is an unprofessional representative of the company.
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Same exact experience as both of these individuals. Cancelled order and bought a Freemotion treadmill (also Icon) got it home, assembled, tried to calibrate incline, stuck in full incline and will not move. Disassembled and returned to store.
MY SITUATION IS EXACTLY THE SAME. I also ordered an elliptical online on Black Friday.
I have tried to resolve my issue with Nordic Track from whom I ordered it. They cannot find it. I have spoken to many representatives of Nordic Track and Last Mile Home, the delivery company. They all say it is at I *** HEALTH AND FITNESS IN REDLANDS since December 24.
I live in Redlands and it is now January 3rd. Still no machine.