Icon Health and Fitness
Reviews and Complaints
ProForm is scamming their customers
Bad Experience - Icon Health & Fitness
Icon Fitness is a scam
Icon and Proform
PROFORM HAS NO CUSTOMER SERVICE
Icon Health and Fitness Service Plan
Not Honest
Icon Customer Service is Impossible
Nearly 4 weeks and still waiting for shipment
ICON Health and Fitness bad product and equally bad customer service and repair
I bought a brand new elliptical in April 2011 and by the end of July ii was broken.
I have had numerous visits by the service tech from ICON to try fix this and the service tech said he has told icon that it is irreparable and submitted a report and photos. He also said that part of the reason it broke is due to the terrible installation I PAID for that was carried out by a NORDIK track installation professional and that it was not done correctly.
I keep trying to get a refund of my money for my machine and the payment for installation and here we are now in September they are only now telling me I need to submit receipts for review by "committee" who have never even seen the many pieces this elliptical is in on the floor of my house.
I have submitted these receiepts more than once and have to submit them again and once they actually manage to find them they tell me it will be at least another 2 to 3 weeks before I can find out what my options will be. They won't even tell me if I can get a refund despite their tech saying he can't repair a machine that broke after just over 2 months of use after it was installed by their own tech.
I am more than upset, both by the lack of construction quality on the machine and the amount of time this is taking to resolve
ICON fitness shoddy machinery and shoddy service
Simply the worst service ever...
Icon fitness makes poor quality, the tech even told me so
Proform/Icon Fitness lied about shipping, stock
ICON Health and Fitness
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this is america people. if you buy something and it doesnt work you return it immediately.
in the time you wasted to post a negative review you could have drove to sports authority and returned the machine for a refund or replacemnet. 'but its too heavy and i already assembled it'.
what a joke, in the time you are going to waste waiting on a tech you could have dropped 15 lbs on a new fully functional machine. food for thought
UPDATE: I cut my losses before time ran out. Sports Authority was nice enough to take the elliptical machine back.
I upgraded and am now the proud owner of a sturdy, properly functioning Schwinn eliptical. guess this was a lesson in "you get what you pay for".
Shame on Proform and ICON fitness. Jillian Michaels should reconsider who she associates her name with :p