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Customer service

Purchased a Nordictrack freestrider with a 1 year Ifit membership. Tried to enter my activation code for my Ifit membership on June 4, 2017.

It would not let me activate my membership unless I give them credit card info for auto renewal. Did not want to do that. Did a live chat with a Monica from Ifit on June 5, 2017. Says that she would remove the info once I complete the registration process.

Just didn't get it. Told her it is ridiculous that the company forces you to do something that the customer doesn't want to do. The renewal should be up to the customer not the company. Would not purchase anything from Ifit in the future.

Told her I want a refund. Funny how she says she would do that and is willing to have the company lose money instead of changing a ridiculous policy so they can get more money out of you.

Oh and by the way the refund takes an absurd 3 weeks. Very poor customer service.

Review about: Icon Health And Fitness Ifit Membership.

Reason of review: Poor customer service.

Monetary Loss: $144.

Preferred solution: Full refund.

I didn't like: How icon dedicates policies to customers, Poor customer service.

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