Filter by rating :
filters

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.1
Details
Buyer Beware. Ships defective equipment then is impossible to get on the phone. I held one day 2 hours after trying for 3 days to get someone. Once I finally did I told them to cancel the order and get the defective equipment. This turned into a few weeks of...
View full review
1 comment
Anonymous
#1804298

The Icon recumbent bicycle we received as a "gift" was poorly designed and in 75 pieces in a box. The foot pedals were cross-threaded vs.

the receptacle and therefore impossible to install correctly.

Drive system a cheap rubber belt. End result : the seat made a decent drummer throne with some modifications ...

Review
#1754461 Review #1754461 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Pros
  • There is no pros
Cons
  • Poor to non-existent customer service
  • Bad product
  • No help for defective product
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3100
Preferred solution
Full refund
Tags
  • Ifit Beware
  • Nordic Track Elliptical
  • Fs7I
  • Elliptical
  • Southern Virginia University
  • David J Watterson

Missing parts on my new machine | Icon Health and Fitness

1.6
Details
Took months to get replacement parts for my machine. Was told it was a small part I could do myself or wait months for a tech. It was an entire computer board, which I did myself. I got a free year of iFit, which 2 months was wasted because the machine was not working properly. When I called no offer for extending it for at least the couple months lost, nope nothing. Was planning on buying a treadmill from them, is not gonna happen they have lost me forever.
View full review
Review
#1738773 Review #1738773 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Pros
  • I like my elliptical but need to repair it
Cons
  • No customer service
  • Extremely poor instructions and no labor provided
  • Defective parts
Reason of review
Damaged or defective
Loss
$250
Preferred solution
IFit extended for another year
Tags
  • Nordictrack Elliptical

Parts and service | Icon Health and Fitness

5.0
Details
Thank you .. Your friendly advisor Brook went out of her way .. Her service is outstanding.. I am thankful and honored to have worked with her today to resolve my concern and issue .. Thank you brook ..
View full review
Review
#1711697 Review #1711697 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Reason of review
Good customer service

Recumbent bike repair | Icon Health and Fitness in Niles, Ohio

Trying to speak with a human being about the issue with my equipment and since my equipment is out of warranty, nobody will speak to me about troubleshooting. Custmer service is horrible if you don't have a warranty
View full review
Review
#1702056 Review #1702056 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care

Missing parts | Icon Health and Fitness

1.6
Details
Why can't I talk to someone? I've sent many messages... I need two (2) of the same part, a left and right clamp that my handlebar's screws goes into. When can I get them? I'm still under warranty. Why doesn't anyone answer any of your customer phone numbers. If you can't help me, at least let me buy the parts I need. Please call me or send me a text, or some type of communication... This is not good... Maybe I shouldn't have bought this climber? maybe I'll go back to my retailer and ask for my money back... Bruce Goodheart
View full review
Review
#1669005 Review #1669005 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Pros
  • Nice advertising
Cons
  • On hold for hours at a time when calling
Reason of review
Poor customer service
Ordered product on March 3 and waiting for repair parts which are over a month out. Product was defective which I let them know. They sent the wrong repair parts. Finally a week later, March 30, and no return calls from the person who originally handled the service...
View full review
1 comment
John D
#1698516

Icon finally responded. Sent me a set of dumbells as a peace offering. I think that is reasonable, albeit should have done something without my having to confront them.

Review
#1521218 Review #1521218 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Reason of review
Poor customer service
Where do I start? I promise you, I can’t make all this up. I ordered a X11i Incline trainer at the end of December. The first treadmill came in in two weeks, but the screen was cracked. The installers took the treadmill back but never contacted Icon that it was...
View full review
Review
#1496004 Review #1496004 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Reason of review
Poor customer service

Customer Support is Terrible | Icon Health and Fitness in Rahway, New Jersey

Just trying to get an annual performance check and was on hold 40 minutes and 50 minutes on separate calls...never was able to speak to someone, I gave up...worst customer support I have ever experienced.
View full review
Review
#1439678 Review #1439678 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
1.0
Details
Since 12-18-2018 I have been trying to contact Icon Fitness to ask a question about repairing my Reebok 1000 ZX Elliptical. - I filled out the service contact form online with a detailed description of symptoms. The "submit" button did not work. - I tried to call the...
View full review
Review
#1433739 Review #1433739 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Pros
  • I like my elliptical but need to repair it
Cons
  • Unable to get a response from icon service or sales
  • Useless customer service
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • icon
  • Reebok 1000Zx Repair
  • Elliptical Repair

Contact Icon Health and Fitness Customer Service

Website:
www.iconfitness.com
Mailing Address:
Customer Service Department 1500 South 1000 West
Logan, UT 84321
USA
Phone:
(888) 922-4222
All Icon Health and Fitness Contacts

Icon Health and Fitness Reviews

  1. 58 reviews
  2. 14 reviews
  3. 5 reviews
  4. 0 reviews
  5. 2 reviews
Icon Health and Fitness reviews
My review will just be a repeat of everyone else's. Stay away from Icon Fitness. They lie, give you the run around, deny service on paid warranty plans and have you on hold for hours when you call. I've been having the same problem from day one, 3 years later and 4 or...
View full review
Review
#1360647 Review #1360647 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Cons
  • Want us to trouble shoot instead of sending a tech
  • Extremely poor instructions and no labor provided
  • On hold for hours at a time when calling