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1.0
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i paid for Ifit memberhip to icon fitness when i purchased my machine. Now i can't get anyone to tell me how to log on to Ifit because they do not show i paid a year subscription what a joke, with all the bad reviews you would think this company would do something....
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1 comment
Anonymous
#1430108

Exactly, *** poor customer service.

Review
#1163488 Review #1163488 is a subjective opinion of poster.
Service
Icon Health And Fitness Ifit Membership
Cons
  • Can not get a hold of them
Reason of review
Poor customer service
Loss
$117
Preferred solution
Deliver product or service ordered
1.0
Details
Purchased a Nordictrack freestrider with a 1 year Ifit membership. Tried to enter my activation code for my Ifit membership on June 4, 2017. It would not let me activate my membership unless I give them credit card info for auto renewal. Did not want to do that. Did a...
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2 comments
Anonymous
#1641910

I bought a proform treadmill and I won't be able to use it if I don't give if it my CC info...this is so wrong!!!

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Review
#1056751 Review #1056751 is a subjective opinion of poster.
Service
Icon Health And Fitness Ifit Membership
Cons
  • Poor customer service
  • How icon dedicates policies to customers
Reason of review
Poor customer service
Loss
$144
Preferred solution
Full refund

2500 dollar treadmill came with a hidden cost NEVER stated.... | Icon Health and Fitness

I purchased a treadmill that came iFit ready... I knew I had to subscribe to ifit so I called them and for 120 a year got my subscription... I asked REPEATEDLY if that was for the YEAR and I was told YES YYES YES YES as many times as I asked. In December I was charged 127 for the service plus tax I guess or some other made up charge... Then just NOW in January I was charged ANOTHER 127! This is deceptive advertising and for the 2500 I spent on this treadmill I dont appreciate the deceptive thievery that they are trying to undertake... So my take is they lied through their TEETH.... BBB, Lawsuit... ALL on the table...
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Review
#992697 Review #992697 is a subjective opinion of poster.
Service
Icon Health And Fitness Ifit Membership
Reason of review
Poor customer service
Loss
$1000
Preferred solution
stick to their terms that payment of 127 dollars is per year and not per MONTH...

Contact Icon Health and Fitness Customer Service

Website:
www.iconfitness.com
Mailing Address:
Customer Service Department 1500 South 1000 West
Logan, UT 84321
USA
Phone:
(888) 922-4222
All Icon Health and Fitness Contacts

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