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Refuse to honor warranty | Icon Health and Fitness

1.0
Details
Bought treadmill, 7 months later it just stopped working. Phone calls never answered and email responses vague and non-committal. Terrible company, we wasted $350 - will never buy from them again
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Review
#1671446 Review #1671446 is a subjective opinion of poster.
Product
Icon Health And Fitness Protection Plan
Cons
  • Customer service is non existant
Reason of review
Warranty issue
Loss
$300
Preferred solution
Full refund
1.3
Details
Since I had purchased the extended warranty I called Icon and explained the issue. The rep said it was my motor and said she would send one with "simple" directions to install. What? The warranty is for parts and LABOR. I didn't realize that meant my labor. When it...
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Review
#1209456 Review #1209456 is a subjective opinion of poster.
Product
Icon Health And Fitness Protection Plan
Cons
  • Extremely poor instructions and no labor provided
Reason of review
Not as described/ advertised

Voided my warranty | Icon Health and Fitness

1.0
Details
My warranty was void when I asked to have parts sent over to me to replace the damaged legs on my elliptical. The parts that needed to be replaced were to expensive to replace so they decided to void my warranty instead. Great xxxxxxx company, never buying any products under there company ever again.
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Review
#1189422 Review #1189422 is a subjective opinion of poster.
Product
Icon Health And Fitness Protection Plan
Reason of review
Warranty issue

Contact Icon Health and Fitness Customer Service

Website:
www.iconfitness.com
Mailing Address:
Customer Service Department 1500 South 1000 West
Logan, UT 84321
USA
Phone:
(888) 922-4222
All Icon Health and Fitness Contacts

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