Icon Health and Fitness - LIES!!
We purchased a Treadmill and a 4 year Warranty ... 3 years later they will not honor the Warranty, and told me that we should buy a NEW Treadmill from them because it will cost the same to fix the issue!!
I bought a Commercial treadmill, and now I am being told that the warranty they sold me is residential ...and only covers 90 days!
I was put on hold for over an hour, and transferred twice. Then when I thought I was finally able to discuss when we could have someone come out and fix our issue... I'm put on hold a few more times while JOSH proceeds to try to screw me out of our warranty.
So I emailed the guy that sold me the warranty, and he told me to call the # that put me on hold for over an hour.
It seems like morals need a quick check, and customer service an overhaul.
This is a big investment, and should last more than 3 years...especially after the warranty. NEVER AGAIN! ...
I looked on YELP, and out of 65 reviews, only 1 Star rating!... wish I had looked sooner!!
.... Don't trust this company...
Reason of review: Warranty issue.
Monetary Loss: $1600.
Preferred solution: Deliver product or service ordered.
Location: 1500 S 1000 W, Logan, UT 84321, USA
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