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Bought Nordictrack S22I and it's been a total nightmare. I've had to call Icon 5 times now since I received the bike 3 weeks ago and the quickest I got someone was 50 minutes.

I'm currently on hold for 1 hour and 43 minutes. Bought this bike and had it professionally installed by them and when the installers left there were a bunch of screws on the ground that they didn't put in. Tried the bike the next day and the whole pedal fell off because they stripped it when putting the pedals on. It's been 2 weeks since I ordered the parts and I can't even get them on the phone.

I tried returning the bike ( they had a 30 day customer satisfaction window to return the bike) they told me it would cost me $600.00!

This is absolutely the worst customer service I have ever seen and I would steer clear of anything the Icon Fitness handles which are quite a few things. I did read terrible customer reviews on them and took a chance but boy I wish I listened.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Palm Harbor, Florida

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