100% full Not resolved
1.2
Details
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Staff
Website
0 comments

One of the worst companies I have ever had the displeasure of working with!!! My wife bought me this Proform 550 R Rower on Groupon.com. I used it for 2:13 and it started grinding. Contacted customer service, and started an e-mail conversation with a representative. He kept talking to me about my Bike ... I kept telling him in the conversations that it was a rowing machine not a bike. In the last e-mail from him he sent me a contact phone number .. it turned out to be a phone number to adult phone sex lines!!!! (Screen capture attached)

I finally got hold of someone else and they told me to fix it my self but they would send me the parts!!! I demanded that they send a repair person out ... six weeks later parts are still on back order!!!!!. The repair man did come and look at the machine (even without all the parts yet) and stated that it was a bad manufacture and the frame was bent and could not be fixed and needed to be replaced ... I contacted Proform only to be told it was within company quality standards and would not be replaced ... seriously, bent and damaged parts and that's their quality standards!?

$353.00 wasted!!!

DO NOT DO BUSINESS WITH THIS COMPANY!!!

This person wrote the review because of "very poor customer service, product came to me damaged and they will not replace, complete garbage." of proform 550r rower from Icon Health and Fitness and attached a photo. Reviewer claimed that he or she lost $353 and wants Icon Health and Fitness to issue a full refund.

The most disappointing in user's experience was offensive and very bad products. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

Also, this reviewer considered the following company: Bowflex. We collected other reviews about products and/or services offered by Icon Health and Fitness for you to read. This information may help you with your purchase decision.

Had an Experience with Icon Health and Fitness?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

David Barton Gym - No Privacy: Women in Men's locker room, Men taking selfies only with towels on.... David Barton Gym "WOMEN Employees IN THE Men's LOCKER ROOM, see PICS. They have female employees who clean locker room, mainly one older women, and supervisor who is younger, shock when you..." Read more Orangetheory Fitness - OrangeTheory OVERCHARGES RIP OFF - FRAUD Orangetheory Fitness "Started ORANGE THEORY – WEST PALM BEACH in May-charged May 1. Cancelled May 17. Received a confirmation email on May 18 that I was cancelled but since..." Read more Workout Anytime - Membership Review Workout Anytime "My husband and I were just charged hidden fee's two of them For $63.50 each that was no where in our contract and we did not agree to it! Just..." Read more Muv Fitness - I really like the facility, BUT!!!!!! Muv Fitness "I really like the facility, BUT!!!!!! The pool needs a lot of HELP. I took these picture on 5/26/2017 at the valley facility. I have expressed my disappointment in the..." Read more Reebok Dealer Reebok "http://www.asanadealers.com - Internet Reebok supplier Asanadealers, took an order from me for Reebok Crossfit Nanos 6.0 shoes over the internet which were paid for in advance. They sent me a..." Read more Renters Warehouse - Scammers Renters Warehouse "Renters warehouse is nothing but slum lords. They hang up on there customer's when calling to have up stairs bathroom that is pouring into the kitchen fixed. We said we..." Read more Sonic - Absolutely terrible Sonic "Some girl with short blonde hair was taking my order and she had an attitude problem and she got mad because I said I wanted marinara sauce with my tatertots..." Read more Ctrip - Overcharged in Airfare Ctrip "Ctrip's website has stated very clearly as "Airline Deal" which is direct sale from Airline; same price as Airline's site (as per their website). When I downloaded the receipt from..." Read more