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Bought Nordictrack S22I and it's been a total nightmare. I've had to call Icon 5 times now since I received the bike 3 weeks ago and the quickest I got someone was 50 minutes. I'm currently on hold for 1 hour and 43 minutes. Bought this bike and had it professionally...
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Company wrote 0 private or public responses to the review from Nov 27.
#1408872
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Icon Health and Fitness - Burned up circuit board on 800 treadmil

Icon Health and Fitness - Burned up circuit board on 800 treadmil
Icon Health and Fitness - Burned up circuit board on 800 treadmil
Icon Health and Fitness - Burned up circuit board on 800 treadmil
Icon Health and Fitness - Burned up circuit board on 800 treadmil
Icon Health and Fitness - Burned up circuit board on 800 treadmil
Icon Health and Fitness - Burned up circuit board on 800 treadmil
My house almost caught fire as the circuit board to my proform i600 treadmill burned up and caught fire 1 month after the warranty was up and proform sent me a new circuit board to install myself.... I did but I thought I hooked up the new circuit board wrong because the treadmil still would not turn on so I paid 159 to have a tech come here to tell me icon fitness sent me a faulty circuit board that I hooked everything up fine it just was faulty for a second time.
Company wrote 0 private or public responses to the review from Nov 10.
1.0
Details
Product or Service Quality
#1397463
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We bought a stepper 8 months ago and a bolt broke off in the leg causing it to be unstable and useless. It took almost 4 weeks to get it fixed, it required a severe beating to get the part out and the tech ended up replacing the entire leg. .....Fast forward two...
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Company wrote 0 private or public responses to the review from Oct 10.
2.4
I didn't like
  • Poor customer service
  • Cheap materials
#1378139
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Icon Health and Fitness - Kevin Monroe fails to pay his helo

I worked for icon field tech, Kevin Monroe of Waterloo, Iowa for almost 1 year. He comstantly was behind in paying me and when I sickened of it. He fails to pay me the remaining balance of $1945.00 as a disabled person this is as low as one can go.
Company wrote 0 private or public responses to the review from Oct 01.
1.0
Details
Customer service
#1370360
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My review will just be a repeat of everyone else's. Stay away from Icon Fitness. They lie, give you the run around, deny service on paid warranty plans and have you on hold for hours when you call. I've been having the same problem from day one, 3 years later and 4 or...
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Company wrote 0 private or public responses to the review from Sep 20.
I didn't like
  • On hold for hours at a time when calling
  • Customer service is very poor
  • Want us to trouble shoot instead of sending a tech
#1360647
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Icon Health and Fitness - Terrible customer service experience

Attempted to have a technician come out to fix our elliptical under warranty and they stated there would be a non refundable $160 charge.
Company wrote 0 public responses to the review from Sep 06.
1.0
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
Website
#1348673
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No one wants to help, they lie to you .Refuse to assist or speak with supervisor, give miss information. Keep transferring to wrong department. On hold forever. They told me I sweat too much !!!!!! On hold now and transferred 4 times !! Everyone has a new excuse . Not...
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Company wrote 0 private or public responses to the review from Aug 01.
#1318467
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We purchased a Treadmill and a 4 year Warranty ... 3 years later they will not honor the Warranty, and told me that we should buy a NEW Treadmill from them because it will cost the same to fix the issue!! I bought a Commercial treadmill, and now I am being told that...
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Company wrote 0 private or public responses to the review from Jul 30.
#1316526
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Icon Health and Fitness - Unhappy customer

I had purchased this product and received it on the 24 of July 2018 when I was putting it together I noticed that the weights was missing . The weights was shown in the picture when I bought it and it was sent without the weights would like to get the weights without cost out of my pocket.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 27.
1.6
Details
Customer service
Diversity of Products or Services
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Website
#1314592
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Icon Health and Fitness - Not happy customer

Icon Health and Fitness - Not happy customer
Icon Health and Fitness - Not happy customer
Icon Health and Fitness - Not happy customer
I ordered AGolds Gym XRS50 and I received it on the 24th of July 2018. When I opened it it did not have weights with it . I need to know how to get the weights without costing me money. This is the second time I bought this item and bother times it was missing parts.
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Jul 27.
1.4
Details
Additional Fees
Customer service
Diversity of Products or Services
Equipment Quality
Location
Price Affordability
Product or Service Quality
Value for money
Website
#1314579
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