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I am a former employee of ICON Health and Fitness's Customer Service department. Please note that this article is not intended to deface, attack, or even undermine any operation within or associated with ICON Health and Fitness Inc and related businesses. This...
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61 comments
Anonymous
#1748389

Good info ...thanks

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Review
#440285 Review #440285 is a subjective opinion of poster.
Tags
  • Epic
  • FreeMotion
  • HealthRider

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
1.1
Details
Buyer Beware. Ships defective equipment then is impossible to get on the phone. I held one day 2 hours after trying for 3 days to get someone. Once I finally did I told them to cancel the order and get the defective equipment. This turned into a few weeks of...
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1 comment
Anonymous
#1804298

The Icon recumbent bicycle we received as a "gift" was poorly designed and in 75 pieces in a box. The foot pedals were cross-threaded vs.

the receptacle and therefore impossible to install correctly.

Drive system a cheap rubber belt. End result : the seat made a decent drummer throne with some modifications ...

Review
#1754461 Review #1754461 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Pros
  • There is no pros
Cons
  • Poor to non-existent customer service
  • No help for defective product
  • Poor returns and billing department
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3100
Preferred solution
Full refund
Tags
  • Ifit Beware
  • Nordic Track Elliptical
  • Fs7I
  • Elliptical
  • Southern Virginia University
  • David J Watterson
1.0
Details
The absolute WORST "customer service" ever!!!! The drive motor on our FreeMotion treadmill died in November, so the belt no longer moves. Since it is still under warranty, I called ICON Fitness and they ordered the replacement part and told me that a technician would...
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Review
#1753061 Review #1753061 is a subjective opinion of poster.
Service
Icon Health And Fitness Part Replacement
Reason of review
Poor customer service
Loss
$6000
Preferred solution
GET A TECHNICIAN OUT HERE TO FIX OUR TREADMILL IMMEDIATELY!!!!!!

Do not deal with them..... terrible on billing/ refunds | Icon Health and Fitness review

1.0
Details
Finance arranged through TD Bank. Returned my bike within 30 days.... The financier told me I still owed $452.43 since vendor ( Icon Fitness only processed a refund for $532.00 on the order which was $957.43. I did not return half a bike. When I set up the return they advised they would handle TD BANK AND REFLECT A FULL REFUND!!!! THIS IS TERRIBLE AND NOW COULD AFFECT MY CREDIT. VERY NON-PROFESSIONAL.
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Review
#1742972 Review #1742972 is a subjective opinion of poster.
Pros
  • There is no pros
Cons
  • Poor returns and billing department
Reason of review
Return, Exchange or Cancellation Policy
Loss
$532
Preferred solution
Full refund
Tags
  • Nordic Track Bike

Missing a part | Icon Health and Fitness review from Los Alamitos, California

I just bought a treadmill And I missing a part # 82 the left side
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Review
#1741176 Review #1741176 is a subjective opinion of poster.
Product
Proform Treadmill
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered

Missing parts on my new machine | Icon Health and Fitness review

1.6
Details
Took months to get replacement parts for my machine. Was told it was a small part I could do myself or wait months for a tech. It was an entire computer board, which I did myself. I got a free year of iFit, which 2 months was wasted because the machine was not working properly. When I called no offer for extending it for at least the couple months lost, nope nothing. Was planning on buying a treadmill from them, is not gonna happen they have lost me forever.
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Review
#1738773 Review #1738773 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Pros
  • I like my elliptical but need to repair it
Cons
  • Extremely poor instructions and no labor provided
  • Ifit software
  • Defective parts
Reason of review
Damaged or defective
Loss
$250
Preferred solution
IFit extended for another year
Tags
  • Nordictrack Elliptical

Parts and service | Icon Health and Fitness review

5.0
Details
Thank you .. Your friendly advisor Brook went out of her way .. Her service is outstanding.. I am thankful and honored to have worked with her today to resolve my concern and issue .. Thank you brook ..
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Review
#1711697 Review #1711697 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Reason of review
Good customer service

Recumbent bike repair | Icon Health and Fitness review from Niles, Ohio

Trying to speak with a human being about the issue with my equipment and since my equipment is out of warranty, nobody will speak to me about troubleshooting. Custmer service is horrible if you don't have a warranty
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Review
#1702056 Review #1702056 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care

This company is a joke-sell crap then charge hundreds to return | Icon Health and Fitness review

2.4
Details
I bought a *** exercise bike and had it 1 week. It was the most uncomfortable piece of junk. I bought it on their ProForm website-big mistake. I called for a refund and they charged me 10% restocking plus $250 to reship when I told them I could drop it off at their warehouse. Nope, they said I had to ship it. These guys are bad!!!
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Review
#1695360 Review #1695360 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$350
Preferred solution
Full refund

Scammers | Icon Health and Fitness review

1.0
Details
I purchased a spin bike s22i . The bike broke within 24 hours. The pedal fell of and the handle bars are shaking . They refuse to exchange it. They want to send me parts to fix a brand new bike. The worst customer service I have ever come across. I was on the phone for 90 minutes each time . To return the bike they are charging me a $250 restocking fee and a $200 freight fee. They said I have to wait 30 days for them to pick it up .and 30 days for a refund. They make money from selling broken equipment and charging customers to repair them.
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Review
#1689571 Review #1689571 is a subjective opinion of poster.
Pros
  • There is no pros
Cons
  • Worst company selling broken equipment
  • Very poor customer service
Reason of review
Damaged or defective
Loss
$2200
Preferred solution
Full refund
Tags
  • S22I

Contact Icon Health and Fitness Customer Service

Website:
Mailing Address:
Customer Service Department 1500 South 1000 West
Logan, UT 84321
USA
Phone:
(888) 922-4222
All Icon Health and Fitness Contacts

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Latest Question

Icon Health and Fitness Questions

Worst Customer Service EVER!! | Icon Health and Fitness review

1.0
Details
Last Saturday I had the TDF delivered by three people. I checked on them three times and they seemed to know what they were doing. I was upstairs when they finished so they came up, I signed some forms, and they left. Shame on me! I went down to inspect the bike and the console was crooked along with the hex bolt stripped under the seat and the final straw was the pedals don't move. I have exchanged 15 emails, 15 calls, and 15 chats still nothing. I have uploaded photos and a video showing the issues, still nothing. I am beyond frustrated, on top of all of this to return the producat I have to pay $300. DO NOT UNDER ANY CIRCUMSTANCES BY A PRODUCT FROM THIS COMPANY!
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Review
#1688025 Review #1688025 is a subjective opinion of poster.
Cons
  • Customer service is non existant
  • Sales ethics
  • Customer service is very poor
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
Tags
  • Damaged Products