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Icon Health and Fitness - No Customer service

My recumbent bike made by Weslo aka Icon broke after about 10_uses... I tried to follow troubleshooting guide but couldn't remove a control *** I contacted these people for help removing the *** Was told they couldn't help me if I couldn't remove the knob...they offered to set up a service call for $150 ..that is what I paid for the bike
1.2
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1296469
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I spend over $3,000 on an Incline Trainer and it would not work with the iFit so I returned it within the 30 day window. They provided me with return numbers, the company came and picked it up but I still have not received my refund after 2 months. I too waited for 4...
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#1272029
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I bought a treadmill from NordicTrack and also purchased an extended warrenty about a year and a half ago. Almost from day one this treadmill has been broken. The first time it was fixed and did fine for a few months. Then one day I got on the treadmill to work out and...
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1.2
I didn't like
  • Them they are crooks
#1266090
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Icon Health and Fitness - Stay away!

Purchased product from this company 4 weeks ago. Never received it. Called multiple times, no answer. I should have checked the reviews before purchasing. It seems this company has a reputation.
1.0
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1261078
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Purchased a recumbent bike and had no issues for some time. However after a recent power outage, the display/control console would not respond and a bar appeared at bottom of screen. Attempting to navigate the maze of their web site was infuriating, so I called the...
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I didn't like
  • Repair cost is rediculous
  • Web and phone contact is a maze
#1236663
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Neither Icon Fitness nor the various companies under their umbrella especially Proform and Nordictrack will provide you suitable customer support. They may be great for retailers and gyms but they are not the friend of individual consumers. You can find equipment and...
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Anonymous
Morton

Wild guess : your problem had to do with the electronic control system.

1.9
I didn't like
  • Poor to non-existent customer service
  • Poor customer service
  • Lack of customer service
#1233281
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I bought a Nordic Track Treadmill 700C from Amazon and it was delivered in March 2018. It was professionally assembled by an Amazon third party and three days later it stopped working. I called cust service at NT and was on hold for 20 minutes. Miraculously the cust....
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Anonymous
Swenson

Nordic Track has dropped the ball by adding too much unnecessary computerized junk to the products ; that seems to be the cause of 90% of the failures posted here.I think they...

1.0
I didn't like
  • No customer service
#1230825
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My treadmill started having issues 14 months after purchase. Since I had purchased the extended warranty I called Icon and explained the issue. The rep said it was my motor and said she would send one with "simple" directions to install. What? The warranty is for parts...
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1.3
I didn't like
  • Extremely poor instructions and no labor provided
#1209456
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Icon Health and Fitness - Horrible company

Very bad customer service. My treadmill was supposed to be delivered 3 days ago. Customer service is unwilling to help. Don't buy from this company.
#1207355
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Contact Icon Health and Fitness

Mailing Address:
ICON Health & Fitness
Customer Service Department 1500 South 1000 West
Logan, UT 84321
USA
Phone:
(888) 922-4222
More
I paid for a lifetime warranty for my track belt for my treadmill for both parts and service back in 2012. Now I need a belt and I cannot get a hold of anyone. I have tried emailing, calling, and instant messaging and have spent hours making attempts to get someone to...
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1.0
Product
I didn't like
  • No customer service
#1205172
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