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We bought a stepper 8 months ago and a bolt broke off in the leg causing it to be unstable and useless. It took almost 4 weeks to get it fixed, it required a severe beating to get the part out and the tech ended up replacing the entire leg. .....Fast forward two...
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2.4
I didn't like
  • Cheap materials
  • Poor customer service
#1378139
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Icon Health and Fitness - Kevin Monroe fails to pay his helo

I worked for icon field tech, Kevin Monroe of Waterloo, Iowa for almost 1 year. He comstantly was behind in paying me and when I sickened of it. He fails to pay me the remaining balance of $1945.00 as a disabled person this is as low as one can go.
1.0
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Customer service
#1370360
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My review will just be a repeat of everyone else's. Stay away from Icon Fitness. They lie, give you the run around, deny service on paid warranty plans and have you on hold for hours when you call. I've been having the same problem from day one, 3 years later and 4 or...
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I didn't like
  • Customer service is very poor
  • On hold for hours at a time when calling
  • Want us to trouble shoot instead of sending a tech
#1360647
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Icon Health and Fitness - Terrible customer service experience

Attempted to have a technician come out to fix our elliptical under warranty and they stated there would be a non refundable $160 charge.
1.0
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#1348673
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No one wants to help, they lie to you .Refuse to assist or speak with supervisor, give miss information. Keep transferring to wrong department. On hold forever. They told me I sweat too much !!!!!! On hold now and transferred 4 times !! Everyone has a new excuse . Not...
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#1318467
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We purchased a Treadmill and a 4 year Warranty ... 3 years later they will not honor the Warranty, and told me that we should buy a NEW Treadmill from them because it will cost the same to fix the issue!! I bought a Commercial treadmill, and now I am being told that...
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#1316526
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Icon Health and Fitness - Unhappy customer

I had purchased this product and received it on the 24 of July 2018 when I was putting it together I noticed that the weights was missing . The weights was shown in the picture when I bought it and it was sent without the weights would like to get the weights without cost out of my pocket.
1.6
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#1314592
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Icon Health and Fitness - Not happy customer

Icon Health and Fitness - Not happy customer
Icon Health and Fitness - Not happy customer
Icon Health and Fitness - Not happy customer
I ordered AGolds Gym XRS50 and I received it on the 24th of July 2018. When I opened it it did not have weights with it . I need to know how to get the weights without costing me money. This is the second time I bought this item and bother times it was missing parts.
1.4
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#1314579
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Icon Health and Fitness - No Customer service

My recumbent bike made by Weslo aka Icon broke after about 10_uses... I tried to follow troubleshooting guide but couldn't remove a control *** I contacted these people for help removing the *** Was told they couldn't help me if I couldn't remove the knob...they offered to set up a service call for $150 ..that is what I paid for the bike
1.2
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1296469
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I spend over $3,000 on an Incline Trainer and it would not work with the iFit so I returned it within the 30 day window. They provided me with return numbers, the company came and picked it up but I still have not received my refund after 2 months. I too waited for 4...
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#1272029
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