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Icon Health and Fitness - Voided my warranty

My warranty was void when I asked to have parts sent over to me to replace the damaged legs on my elliptical. The parts that needed to be replaced were to expensive to replace so they decided to void my warranty instead. Great xxxxxxx company, never buying any products under there company ever again.
1.0
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Additional Fees
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Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
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Product or Service Quality
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#1189422
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Icon Health and Fitness - Worst company ever! Stay clear!

We’ve had the worst experience with this company so bad that we are submitting for litigation! Do not trust them! They like to pull a BAIT & SWITCH on their so called financing offers!
#1188888
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I I purchase an elliptical back in September 16/17 Everytime I call about my situation with the elliptical nobody seems to care nobody seems to want to help nobody know anything they keep sending me to different departments. Within the process I spend hours waiting on...
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Anonymous
William

-quote- " I am a very strong business woman with a very strong business ethic"Impossible.You don't seem to know Thing-1 and Thing-2 about handling situations.In business, you ...

#1186201
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Canceled an order, receiving bill for unit. Ordered 2 units, paid cash for one, financed the other, canceled the one that was financed, now receiving late payment bills, for the one I canceled. You wait on hold for 30 to 45 minutes, can't speak to anyone other than...
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#1185516
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Ordered our Fusion CST on 12/8/17 with Guaranteed delivery before Christmas. We received ours January 5th. After SEVERAL attempts to speak with someone, they discounted the total by $100. Fine. After opening the box, the manual and heartrate monitor were no where to be...
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2.0
#1180965
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Nordic Track freestrider white globe delivery is a joke. Machine not assembled correctly. Customer service hold times are over an hour!!!! I finally receive a return authorization and that I will be contacted in 5-11 days by someone to pick up the machine. It’s been...
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1.0
#1180755
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I originally Ordered From the icon sales rep on November 24th being told that if I ordered that day I would have my 2 units within 2 weeks. I ordered the X22I and the fs9i. For the month of December, Neither unit could be found and whenever I call the shipping company...
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Anonymous
Dave_a_lemieux_67

Just an update, I ended up canceling that 2nd machine and was promised a refund by icon. That is the last I heard from icon and still have not received my full refund over a ...

2.8
#1172965
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Icon Health and Fitness - Bad service

called for a replacement part. on hold for 30mins. moved to parts dept on hold for another 30 mins. Parts person asked for model number. went to the other room got model number, came back to phone & customer service hung up on me. Crap service. reach me at gofish54@hotmail.com and so on 100 words, {{Redacted}}
I didn't like
  • Bad customer service
#1168339
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Was so upset when I contacted a sales rep to buy the Commercial 2450 treadmill only to find out that I would be required to pay another $468 for a year subscription to their iFit Coach application ($39 per month). HOLY CRAP that’s more than a gym membership. Mind you...
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#1164967
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my treadmill was finally delivered today. i paid for Ifit memberhip to icon fitness when i purchased my machine. Now i can't get anyone to tell me how to log on to Ifit because they do not show i paid a year subscription what a joke, with all the bad reviews you would...
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Anonymous
Tom

Exactly, *** poor customer service.

1.0
I didn't like
  • Can not get a hold of them
#1163488
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