My treadmill started having issues 14 months after purchase. Since I had purchased the extended warranty I called Icon and explained the issue. The rep said it was my motor and said she would send one with "simple" directions to install. What? The warranty is for parts...Read more
I didn't like
- Extremely poor instructions and no labor provided
Icon Health and Fitness - Horrible company
Very bad customer service. My treadmill was supposed to be delivered 3 days ago. Customer service is unwilling to help. Don't buy from this company.
I paid for a lifetime warranty for my track belt for my treadmill for both parts and service back in 2012. Now I need a belt and I cannot get a hold of anyone. I have tried emailing, calling, and instant messaging and have spent hours making attempts to get someone to...Read more
I didn't like
- No customer service
I bought a treadmill four months ago that I still don't have. I financed it through Proform Financing. Average time on hold is 56 minutes. If you have the time to stay on hold you will get a rep that cannot help you. I have been told that a refund was issued and be...Read more
I didn't like
- Pathetic customer service
- Poor service and bad product
Icon Health and Fitness - Voided my warranty
My warranty was void when I asked to have parts sent over to me to replace the damaged legs on my elliptical. The parts that needed to be replaced were to expensive to replace so they decided to void my warranty instead. Great xxxxxxx company, never buying any products under there company ever again.
Icon Health and Fitness - Worst company ever! Stay clear!
We’ve had the worst experience with this company so bad that we are submitting for litigation! Do not trust them! They like to pull a BAIT & SWITCH on their so called financing offers!
I I purchase an elliptical back in September 16/17 Everytime I call about my situation with the elliptical nobody seems to care nobody seems to want to help nobody know anything they keep sending me to different departments. Within the process I spend hours waiting on...Read more
Canceled an order, receiving bill for unit. Ordered 2 units, paid cash for one, financed the other, canceled the one that was financed, now receiving late payment bills, for the one I canceled. You wait on hold for 30 to 45 minutes, can't speak to anyone other than...Read more
Ordered our Fusion CST on 12/8/17 with Guaranteed delivery before Christmas. We received ours January 5th. After SEVERAL attempts to speak with someone, they discounted the total by $100. Fine. After opening the box, the manual and heartrate monitor were no where to be...Read more
Nordic Track freestrider white globe delivery is a joke. Machine not assembled correctly. Customer service hold times are over an hour!!!! I finally receive a return authorization and that I will be contacted in 5-11 days by someone to pick up the machine. It’s been...Read more
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