I am a former employee of ICON Health and Fitness's Customer Service department. Please note that this article is not intended to deface, attack, or even undermine any operation within or associated with ICON Health and Fitness Inc and related businesses. This...
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61 comments
Anonymous
#1748389

Good info ...thanks

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Review
#440285 Review #440285 is a subjective opinion of poster.
Tags
  • Epic
  • FreeMotion
  • HealthRider

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Verified Reviewer
1.1
Details
Buyer Beware. Ships defective equipment then is impossible to get on the phone. I held one day 2 hours after trying for 3 days to get someone. Once I finally did I told them to cancel the order and get the defective equipment. This turned into a few weeks of...
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1 comment
Anonymous
#1804298

The Icon recumbent bicycle we received as a "gift" was poorly designed and in 75 pieces in a box. The foot pedals were cross-threaded vs.

the receptacle and therefore impossible to install correctly.

Drive system a cheap rubber belt. End result : the seat made a decent drummer throne with some modifications ...

Review
#1754461 Review #1754461 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Pros
  • There is no pros
Cons
  • Bad product
  • No help for defective product
  • Poor returns and billing department
Reason of review
Return, Exchange or Cancellation Policy
Loss
$3100
Preferred solution
Full refund
Tags
  • Ifit Beware
  • Nordic Track Elliptical
  • Fs7I
  • Elliptical
  • Southern Virginia University
  • David J Watterson
1.0
Details
The absolute WORST "customer service" ever!!!! The drive motor on our FreeMotion treadmill died in November, so the belt no longer moves. Since it is still under warranty, I called ICON Fitness and they ordered the replacement part and told me that a technician would...
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Review
#1753061 Review #1753061 is a subjective opinion of poster.
Service
Icon Health And Fitness Part Replacement
Reason of review
Poor customer service
Loss
$6000
Preferred solution
GET A TECHNICIAN OUT HERE TO FIX OUR TREADMILL IMMEDIATELY!!!!!!

Do not deal with them..... terrible on billing/ refunds | Icon Health and Fitness review

1.0
Details
Finance arranged through TD Bank. Returned my bike within 30 days.... The financier told me I still owed $452.43 since vendor ( Icon Fitness only processed a refund for $532.00 on the order which was $957.43. I did not return half a bike. When I set up the return they advised they would handle TD BANK AND REFLECT A FULL REFUND!!!! THIS IS TERRIBLE AND NOW COULD AFFECT MY CREDIT. VERY NON-PROFESSIONAL.
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Review
#1742972 Review #1742972 is a subjective opinion of poster.
Pros
  • There is no pros
Cons
  • Poor returns and billing department
Reason of review
Return, Exchange or Cancellation Policy
Loss
$532
Preferred solution
Full refund
Tags
  • Nordic Track Bike

Missing parts on my new machine | Icon Health and Fitness review

1.6
Details
Took months to get replacement parts for my machine. Was told it was a small part I could do myself or wait months for a tech. It was an entire computer board, which I did myself. I got a free year of iFit, which 2 months was wasted because the machine was not working properly. When I called no offer for extending it for at least the couple months lost, nope nothing. Was planning on buying a treadmill from them, is not gonna happen they have lost me forever.
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Review
#1738773 Review #1738773 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Pros
  • I like my elliptical but need to repair it
Cons
  • No customer service
  • Ifit software
  • Defective parts
Reason of review
Damaged or defective
Loss
$250
Preferred solution
IFit extended for another year
Tags
  • Nordictrack Elliptical

Got wrong replacement parts | Icon Health and Fitness review

1.3
Details
Got wrong replacement parts - Icon Health and Fitness review
Got wrong replacement parts - Icon Health and Fitness review
Got wrong replacement parts - Icon Health and Fitness review
I ordered replacement parts for my Nordictrack elliptical, but received wrong parts. I would like to know how can I send them back and get the correct ones. I need part no 58 and 56 that goes in this here (shown in the picture). The last picture shows the size of the housing/bushing that I need. The send the photo that shows where the replacement parts goes before ordering yet got the wrong ones. The one I received are bigger than the actual part. I have to pay twice to the people who come to replace the parts. I have paid already and yet the issue is not solved. This has caused lot of trouble.
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Review
#1541927 Review #1541927 is a subjective opinion of poster.
Service
Icon Health And Fitness Part Replacement
Cons
  • Web and phone contact is a maze
  • Poor to non-existent customer service
Reason of review
Poor customer service
Loss
$250
Preferred solution
Let the company propose a solution
Tags
  • Nordictrack Elliptical

Parts and service | Icon Health and Fitness review

5.0
Details
Thank you .. Your friendly advisor Brook went out of her way .. Her service is outstanding.. I am thankful and honored to have worked with her today to resolve my concern and issue .. Thank you brook ..
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Review
#1711697 Review #1711697 is a subjective opinion of poster.
Service
Icon Health And Fitness Customer Care
Reason of review
Good customer service

Worst Customer Service EVER!! | Icon Health and Fitness review

1.0
Details
Last Saturday I had the TDF delivered by three people. I checked on them three times and they seemed to know what they were doing. I was upstairs when they finished so they came up, I signed some forms, and they left. Shame on me! I went down to inspect the bike and the console was crooked along with the hex bolt stripped under the seat and the final straw was the pedals don't move. I have exchanged 15 emails, 15 calls, and 15 chats still nothing. I have uploaded photos and a video showing the issues, still nothing. I am beyond frustrated, on top of all of this to return the producat I have to pay $300. DO NOT UNDER ANY CIRCUMSTANCES BY A PRODUCT FROM THIS COMPANY!
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Review
#1688025 Review #1688025 is a subjective opinion of poster.
Cons
  • Customer service is non existant
  • Sales ethics
  • Ifit software
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Full refund
Tags
  • Damaged Products

This company is a joke-sell crap then charge hundreds to return | Icon Health and Fitness review

2.4
Details
I bought a *** exercise bike and had it 1 week. It was the most uncomfortable piece of junk. I bought it on their ProForm website-big mistake. I called for a refund and they charged me 10% restocking plus $250 to reship when I told them I could drop it off at their warehouse. Nope, they said I had to ship it. These guys are bad!!!
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Review
#1695360 Review #1695360 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$350
Preferred solution
Full refund

Contact Icon Health and Fitness Customer Service

Website:
Mailing Address:
Customer Service Department 1500 South 1000 West
Logan, UT 84321
USA
Phone:
(888) 922-4222
All Icon Health and Fitness Contacts

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Burned up circuit board on 800 treadmil | Icon Health and Fitness review from Broomfield, Colorado

1.0
Details
Burned up circuit board on 800 treadmil - Icon Health and Fitness review
Burned up circuit board on 800 treadmil - Icon Health and Fitness review
Burned up circuit board on 800 treadmil - Icon Health and Fitness review
Burned up circuit board on 800 treadmil - Icon Health and Fitness review
Burned up circuit board on 800 treadmil - Icon Health and Fitness review
Burned up circuit board on 800 treadmil - Icon Health and Fitness review
My house almost caught fire as the circuit board to my proform i600 treadmill burned up and caught fire 1 month after the warranty was up and proform sent me a new circuit board to install myself.... I did but I thought I hooked up the new circuit board wrong because the treadmil still would not turn on so I paid 159 to have a tech come here to tell me icon fitness sent me a faulty circuit board that I hooked everything up fine it just was faulty for a second time.
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Review
#1397463 Review #1397463 is a subjective opinion of poster.
Product
Proform Treadmill