I am a former employee of ICON Health and Fitness's Customer Service department. Please note that this article is not intended to deface, attack, or even undermine any operation within or associated with ICON Health and Fitness Inc and related businesses. This...Read more
Was so upset when I contacted a sales rep to buy the Commercial 2450 treadmill only to find out that I would be required to pay another $468 for a year subscription to their iFit Coach application ($39 per month). HOLY CRAP that’s more than a gym membership. Mind you...Read more
I I purchase an elliptical back in September 16/17 Everytime I call about my situation with the elliptical nobody seems to care nobody seems to want to help nobody know anything they keep sending me to different departments. Within the process I spend hours waiting on...Read more
I originally Ordered From the icon sales rep on November 24th being told that if I ordered that day I would have my 2 units within 2 weeks. I ordered the X22I and the fs9i. For the month of December, Neither unit could be found and whenever I call the shipping company...Read more
My treadmill started having issues 14 months after purchase. Since I had purchased the extended warranty I called Icon and explained the issue. The rep said it was my motor and said she would send one with "simple" directions to install. What? The warranty is for parts...Read more
I didn't like
- Extremely poor instructions and no labor provided
Nordic Track freestrider white globe delivery is a joke. Machine not assembled correctly. Customer service hold times are over an hour!!!! I finally receive a return authorization and that I will be contacted in 5-11 days by someone to pick up the machine. It’s been...Read more
I bought a treadmill four months ago that I still don't have. I financed it through Proform Financing. Average time on hold is 56 minutes. If you have the time to stay on hold you will get a rep that cannot help you. I have been told that a refund was issued and be...Read more
I didn't like
- Pathetic customer service
- Poor service and bad product
I paid for a lifetime warranty for my track belt for my treadmill for both parts and service back in 2012. Now I need a belt and I cannot get a hold of anyone. I have tried emailing, calling, and instant messaging and have spent hours making attempts to get someone to...Read more
I didn't like
- No customer service
Icon Health and Fitness - Horrible company
Very bad customer service. My treadmill was supposed to be delivered 3 days ago. Customer service is unwilling to help. Don't buy from this company.
Icon Health and Fitness - Voided my warranty
My warranty was void when I asked to have parts sent over to me to replace the damaged legs on my elliptical. The parts that needed to be replaced were to expensive to replace so they decided to void my warranty instead. Great xxxxxxx company, never buying any products under there company ever again.
Do you have something to say about Icon Health and Fitness? What happened? What can we help you with?