Icon Health and Fitness
Reviews and Complaints
Warranty not honored
I bought a nordictrac elliptical machine along with the extended warranty well within this warranty my entire frame cracked I only weigh 200lbs. I contacted them immediately and had to email pictures to prove what I said was true.
They said I can replace it with a machine of equal value and the only ones that were close to value they did not have in stock. So the only other option was to return it, and they said they would send me a $600 refund on my product fast-forward 7 months later and no check still. I have contacted them monthly for the past 7 months, and they give me a different reason why I have not received my check. I am at a lost for words I don't know where to turn it is at this point unacceptable and just horrible customer service.
If anybody knows something I can do about this like reporting to the better business bureau or filing a complaint with some department that can do something about this please let me know. Never again will I ever buy something represented by ICON fitness EVER!!!
- There is no pros
- Poor to non-existent customer service
- Defective product
Preferred solution: Full refund
User's recommendation: Do not buy anything from this company they are horrible with customer service and the products are cheap
Do. You have the Ab. glider.Routone
Inability to speak to anyone
User's recommendation: Find a different company
Extended warranty
Preferred solution: Requesting extended warranty
Extended warranty
Preferred solution: Extended warranty
Activation issue
- There is no pros
- Lack of customer service
Preferred solution: get my stuff working
I was on hold with "Customer Service" for approximately 2 hours, then "Customer Service" hung up on me and, when I called back immediately, I got the "we are closed" recorded message.
Preferred solution: Deliver product or service ordered
User's recommendation: I wouldn't buy another Nordic Track. If you can't get service and can't use the product, what's the point?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSave your money
Micro SD card that was ordered on 6/18/20 finally came in on 7/27/20. As I thought and was told may happen, the SD card did nothing to fix the issue with my bike. A new console has been ordered and now i must wait again (probably another month) for the console to be...
On June 2nd, 2020, my bike starts doing weird things, going up and down on its own and goes in an never-ending loop of an option of shutting the bike down and turning up the volume. I called UTS to get my bike fix. Of course, they say I am out of warranty. I forwarded all the e-mails corresponding with Michael from Proform showing that I did in fact purchase the warranty.
All info was forward to Jace, who never responded back to me. Fast forward to June 17th, now two weeks later after more phone calls to UTS about my warranty. I received an e-mail indicating that I do have the extended warranty of my bike, expiration date is 2023-08-14, a year earlier than what I had purchased. Okay.
Whatever. I called UTS again so they can send someone to fix my bike. After being routed to someone "who could fix my bike," a part was put on order, some kind of card reprogramming device because of course, they can't figure out what's going on with my bike, and I guess apparently they didn't really want to send someone to look at it. I get a part order e-mail on 6/18/2020.
To this day, I have not received an e-mail indicating the part was shipped. I called UTS on 6/23/20 to inquire about the part that was ordered because I still hadn't received it. After being routed again to someone who would be able to help me, it seemed like she was upset with me for inquiring about the part and I could go to order status to find out about the status of my order, and that the part that was ordered was "on the truck" ready to be delivered to me. It is now Tuesday, the 30th and I still don't have an e-mail confirmation indicating that the part has shipped out to me, and the "check order status" still indicates my order status is pending.
It is going on a month without the use of my bike for a reprogramming card that evidently looks like it will never ship.
Save your money. Don't buy from Proform.com or ICON Health &;;;; Fitness, UTS, extended warranty because your bike will never get fixed.
- Customer service is non existant
Preferred solution: Deliver product or service ordered
Customer Service & Equipment in general
User's recommendation: Do not purchase equipment from Icon Fitness.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Levittown, PennsylvaniaMissing a part the part I have is to long
User's recommendation: What a job putting this together n now I need a part the one I have is to long
Extremely poor product delivery and customer support
- What i ordered
- Nordic track new model
- Discontinued model
Preferred solution: Coordinate with Amazon, and resolve lack of Customer Support issues/communications.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Console Software Broke Treadmill
Company fixed issue and I have been provided with product replacement
- Superior equipment great customer service
- Inaccessible very long wait times
Preferred solution: Let the company propose a solution
User's recommendation: Be prepared for long wait times, but it’s worth it.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIn need of new belt for Elliptical
2 months after ordering the part and paying for labor, there are still no updates.
- Require payment for labor in advance of the home visit
- No updates on expected delivery of parts
Preferred solution: Deliver product or service ordered
Tech support. Nordic TrackTredmill
Preferred solution: answer a phone call
Technically questioning on 680 Crosstrainer
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