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Updated by user Feb 21, 2019

I never heard from the company, or repair until LITERALLY the DAY it was picked up by Amazon freight company for return. THEN suddenly I hear from them.

My review stands. STAY AWAY FROM THIS COMPANY.

The only reason I believe I began finally getting any response, is because Amazon took it very serious and filled a report to look into removing them from their platform and canceling their contract. I'm not sure if they did so, but special handling at Amazon said they'd be looking at doing that.

Original review posted by user Jan 22, 2019

Bought a Weslo treadmill from Amazon from this iconfitness company and it was broken upon arrival. Tried to call and got a message saying the CS was "in Training, and Unavailable". I tried several more times and couldn't reach anyone. Emailed and took forever to get a response. When I finally heard back, they made me jump through all kinds of hoops to show the broken parts. I also got hurt on the treadmill when walling and the belt suddenly jutted me forward! Wrenched my low back, hip and knee.

They apologized and said they're sending out the replacement parts and a TECH to install claiming I'd hear from a tech in 3-5 days and receive parts on 3-5 days. Received parts about 8 days later, but NO TECH EVER CALLED. I asked for a number and the local number they gave was BOGUS. Got a message saying the mailbox was full and no longer accepting messages!!!

I emailed the Iconfitness email several more times getting angrier and angrier!

I finally called and got someone on Amazons special handling department and they've arranged to have the treadmill picked up by a freight company and are going to refund me. I think we all need to file a class action suit against iconfittness!

...they definitely put the CON in Icon!

Reason of review: Damaged or defective.

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Brandi R Bnf

I completely agree about filing a class action lawsuit. I just don't know how to start it.

Abid Hxh
reply icon Replying to comment of Brandi R Bnf

Me either, but I bet we can look into it and make it happen.

Rashaad Pim
reply icon Replying to comment of Abid Hxh

I JUST FILED A COMPLAINT ON THIS SITE. https://www.lawyersandsettlements.com/claim-submitted.html

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