I bought a treadmill and it had missing parts. When I called their customer service, I was sent on a tour of every single department in the company.
Finally, I was put on hold for 45 minutes before I could talk to a person. When I talked them, their computer did not have any details of the product I bought from them. They collected the complete order information once again including my name, address, phone number. I wonder what kind of company sells you an item for $1,000.00 and does not have a record of even customer name and address.
I am still waiting to receive the missing parts. If you ever buy from Icon, pray that you do not need to contact Icon for service.