Icon Health and Fitness - Trying to get replacement parts.
I have had my Stride Trainer 380 Eliptical from Icon Fitness for about 5 months. It has always been a little noisy after a couple of days of use. After 5 months of use my pedal axle broke.
I went to the Icon website for non warranty replacement parts in the second week of October and ordered a replacement pedal axle and complained to the company that the axle had a large void in the metal that broke. I went ahead an ordered another part for it which they had listed out of stock. According to their website out of stock items would take 7 to 10 business days to ship.
Two weeks have passed and after finally getting a response as to when my part would be shipped they said the ETA for THEM receiving the replenishment part would be mid December. Which means I will probably not receive the part to the end of the year.
How does a place with such poor customer service stay in business. I have never done business with Icon fitness before and If I knew at the time I could have ordered the part from another fitness machine part store. I will never buy another Icon Fitness Product of any kind including the high dollar equipment which is highly rated due to the custmerservice. There has to be someone else out their that builds a good product with better customer service.
Monetary Loss: $300.