Bought shoes in November from Altra Running Company.... They fell apart so I tried to return per thier 30 day money back guarantee the so proudly advertise.
Waited on hold for over an hour twice with no luck reaching an agent. Emailed and got a response, but no RMA or refund provided. Tried to chat but they couldn't help because thats only sales. Disputed the charge with my credit card company in January.
Got a letter from company where Icon fitness "claims" that they had offered to refund money if I only returned the shoes so credit card closed the case. Spent a couple more hours on phone, email, chat and finally got an RMA number sent. Returned shoes and spent more time on hold trying to get ahold of customer support who finally told me a credit was issues. Contacted again in June and they appologized after I waited on hold and said they would expedite payment.
2 weeks later I spend another 2 hours on the phone and they tell me they won't issue a credit without a fax from my credit card company (who closed the dispute 4 months earlier). More time on hold... fax sent.... still no credit....
will probably need to call and spend more time on hold. Would like to find other customers with similar experiences and take action against this company.
Monetary Loss: $100.